Our FAQ answers some common questions surrounding Digital Marketing.  We’ve broken the questions down into their relevant sections and taken a broad cross section of some of the questions we get asked by our customers.

There is so much to learn here and for the business owner who has time, we’ve tried to gear our site towards helping you as much as we can. If you don’t have the time, or you need a little more help, contact us and speak to one of our friendly representatives.

Web Design

Can you help fix my current website?

We continuously have customers coming to us asking this question.  Sometimes we can help fix it, however sometimes we may suggest starting from scratch.  If you have good foundations, cross your fingers, it may just need a face-lift to bring it up to date.

Where should I host my website?

Keeping your website hosted locally in New Zealand is key to making sure your site is a fast and responsive.  If most of your intended audience is overseas however we may suggest alternatively hosting on international servers.

How can I see who is visiting my website?

Google Analytics is your best friend here and it’s a case of making an account and inserting a little code into your website.

Do you backup my website?

If you’re hosting your website with us then absolutely yes we do.

Mobile Apps

Do I need a Mobile App?

The answer is, “It Depends”. Many businesses do and we predict in the next five years Mobile Apps will be as common place as websites are today. There are different use cases for Mobile Apps and Mobile Technology so it’s we have to look at each situation on a case by case basis.

Do I need a website before I get a Mobile App?

Marketing your business is not about using one marketing channel but bringing multiple channels together to achieve your goals.  If you have a use case for a Mobile App you more than likely have one for a Website also.

How long until my Mobile App is published?

As soon as you give us the go ahead you could possibly have your Android App live within a week. Publishing to Apple takes a little longer but we give an estimate of around four weeks. This gives us a week to finalise the design concept with our customers and then three weeks to build and publish their Mobile App.

Are there any hidden costs?

Absolutely not. We know it seems cheap but we’ve managed to streamline our systems and processes to deliver our customers quality Mobile Applications at affordable prices.

I only want to publish to Apple, can I do that?

You can publish to only one platform if you wish. The most cost effective way to market to more customers is by deciding to use two platforms but it is totally up to you.

Do you backup my app?

Your Mobile App is backed up so should you mistakenly break your app, we have means to restore it to its former glory for you.

How do I change the content myself?

Once your app is published we give you access to a web portal where you can make changes to your app from the internet. There’s a full Content Management System (CMS) and it lets our customers update their content themselves. Some of our customers like this, others prefer we make all the content changes for them.

Are unlimited push notifications really unlimited?

Yes, however….. We urge you to talk to us first before engaging with your customer base. It is very important not to irritate your customers and damage your brand.

Search Engine Optimisation (SEO)

Can I give you money to get me on page 1 of Google

The short answer to this question is no. You should be wary of any agency that can claim they can do this. SEO is a mid to long term strategy and the way search engines rank your website change with time. We carry out SEO campaigns for clients and have hit many first page rankings. You can’t just throw money at SEO and get an instant rank, it is something you must nurture and work on over time.

There are what we call ‘black hat’ ways to artificially inflate your ranking. If Google catches you though it will most likely black list your website from its index for life.  At AppThat we only employ ‘white hat’ Search Engine Optimisation techniques.

Can you help me get a better ranking for my website?

Absolutely we can! We have dedicated staff who do just this. We carry out link building, add exciting new website content and distribute it around the internet for you. All the good things you need to get your website ranking higher.

How do I get ranked number 1 in search engines?

Time and patience would be the first words which come to mind.  Coupled with that you also need the right strategy and perseverance.  The rules surrounding Search Engine Optimisation change on a regular basis so it pays to keep up to date or make sure someone else is keeping up to date for you.  But the basics are dynamic & engaging content is king, get your site linked to from lots of other sites and carry out proper key word research which is correctly placed throughout your site.

Social Media Management

If you manage our social media how many hours will you spend on our campaign?

We have packages to suit all situations and budgets. Our plans are very flexible and cover a wide range of platforms. Each client is different and we make sure we work with you so we represent your company in its best light and get the exposure you need.

Why would I bother with social media?

Social media advertising isn’t for everyone so you should talk to us and we can tell you if it’s right for you. Urban legend also says Google picks up on social media signals and can actually help you get a better ranking for your website with a correctly run campaign.

Online Advertising

Where should I start?

Pay Per Click (PPC) advertising is the best place to start.  You can start with a budget as little as $20 per month and grow from there. PPC means you only pay when people click on your ad, a fantastic way to dip your toes in the water.  These days even Social Media sites like Facebook offer PPC advertising.

Can I sell my product or service online?

If it’s legal then yes you can.

Does Google Ad Words work?

Like any ad campaign if you do it right Google Ad Words is a great way to market your business on the internet.